The provision of immigration services is concerned with visas – visa application, visa refusal, visa overstay, breach of visa conditions, visa cancellation, and the right to appeal to a migration tribunal or to a court.

Every person who is not an Australian citizen must hold a visa to travel to, enter and remain in Australia, either temporarily or permanently.

The Australian visa system is complex because there are more than 140 different kinds of visas (sub classes). Each visa subclass has a set of criteria which must be met at the time of the application and at the time of the decision. If one of those criteria is not met, the visa application is refused.

All visa sub classes have health and character standards and other public interest criteria.

The first step in a visa application is to identify the most appropriate visa for the particular circumstances and intentions of the applicant. The most appropriate visa gives the applicant the best chance of success.